Question 1

How do I purchase ticket?

Accepted Answer

Browse events on Discover, select your event, choose ticket type and quantity, then checkout securely with card, transfer, or supported local payment methods.

Question 2

What payment method do you accept?

Accepted Answer

Payment options are determined by organiser setup and region, and typically include card and local bank transfer rails for fast checkout.

Question 3

How do I receive my ticket?

Accepted Answer

After successful payment, your ticket is generated immediately and accessible from your account and confirmation email.

Question 4

What is your refund policy?

Accepted Answer

Refunds depend on each event organiser’s policy. Always review event terms before purchase for timelines and eligibility.

Question 5

What happens if an event is cancelled?

Accepted Answer

When an organiser cancels an event, affected attendees are notified and guided through next steps, including refund processing where applicable.

Question 6

Can I get a refund if I can’t attend?

Accepted Answer

You can request a refund only if the organiser allows attendee-initiated refunds for that event within their policy window.

Question 7

How do I create an event?

Accepted Answer

Go to Create Event, fill in event details, configure ticket types and pricing, publish, then track registrations from your organizer dashboard.

Question 8

What are the fees for selling tickets?

Accepted Answer

Paid events are charged a platform fee per ticket sold. The exact fee is shown on the Pricing page and can vary by currency settings.

Question 9

Can I create free events?

Accepted Answer

Yes. Free events can be created and published without ticketing platform fees.

Question 10

How do I promote my event?

Accepted Answer

Use event links, social sharing, and built-in Event DP campaigns so attendees can share branded visuals before the event.

Question 11

What is Event DP

Accepted Answer

Event DP lets organisers create branded display-picture templates that attendees personalize and share to promote attendance.

Question 12

Is Event DP feature free?

Accepted Answer

Availability depends on your account and event setup. Eligible organisers can generate and manage Event DP templates from the platform.

Question 13

How do I create an event DP?

Accepted Answer

From your organizer workflow, set up a DP template, brand it, publish, and share the generation link with attendees.

Question 14

How do attendees use event DP?

Accepted Answer

Attendees upload a photo, generate a personalized DP instantly, then download and share it on social media.

Question 15

How can I contact support?

Accepted Answer

Use the in-app support widget or contact options listed on the Contact page for quick assistance.

Question 16

Can I delete my account?

Accepted Answer

Yes. You can request account deletion through support to ensure secure handling of your account data and related records.

How can we help?

Tickets & Payments

Refunds & Cancellations

Event Creation

Event DP Feature

Account & Support

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